FAQs

  • How do I apply for a loan?

    First time borrowers need to complete an "Open-End Credit Plan Agreement" and a loan application. Both can be obtained at the credit union. We will also be happy to mail one to you - just give us a call. Subsequent loan requests may require an updated form that can be faxed, or in some instances, we can take the information over the phone.

  • How long do I have to be a member before I can apply for a loan?

    You may apply for a loan as soon as you become a member. There are no membership time requirements for loan qualifying.

  • How do I change my payroll deduction?

    Payroll deduction is an agreement between you and your employer. Payroll deduction change forms are available from your employer and should be filed with them. When changing deductions, remember to indicate the total amount you want deducted from your check and notify the credit union.

  • Why should I use Direct Deposit?

    • Safe – Your paycheck is protected against loss or theft
    • Worry-free – Now you can be assured that your check is deposited, even when you're away from home
    • Saves time – You no longer have to make special trips to the credit union or stand in long lines on payday
    • Convenient – No more waiting for the mailman. Your deposits will be made for you automatically, allowing you to set your own timetable for getting cash

  • How will I be able to keep track of my money?

    • Your check stub from your paycheck is your permanent record
    • M.A.R.T.I.N. Teller, our 24-hour telephone response system, allows you FREE access to your account anytime
    • Our Online Banking Service, HomeBanking, allows you FREE access to your account online 24 hours a day

  • Wire Transfer Instructions

      WIRE TO

      Catalyst Corporate Federal Credit Union
      ABA # 311990511
      6801 Parkwood Blvd
      Plano, TX 75024

      FURTHER CREDIT TO

      Metro Medical Credit Union
      Account # 311079186
      8200 Brookriver Drive #N-110
      Dallas, TX 75247

      FINAL CREDIT TO

      Member name
      Account #

  • How do I close my account?

    To close your account with Metro Medical Credit Union, the primary member's authorization letter is required.

    The authorization letter must include:
    • Account number
    • Share type (if not closing Primary Share Savings)
    • Address (if address on file is not current)
    • Primary Member's signature and date signed

    Submit the authorization letter by visiting a Metro Medical Credit Union Branch location or mail it to:

    Metro Medical Credit Union
    8200 Brookriver Drive, Suite N-110
    Dallas, TX 75247

    Please note: Closing your Primary Share Savings account will cancel your membership with Metro Medical. If you have questions or concerns, contact us at 214-630-0611 or visit any Metro Medical Credit Union Branch location.